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Senior Digital Signage Support / Escalation Lead

--Colabmo, Remote Individual--

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Location: Remote, United States

Engagement: 1099 independent contractor, with potential to become full-time

Openings: One

This remote role supports a Colabmo client with a distributed network of public-facing digital advertising displays. Candidates must be based in the United States. The client will not be publicly identified at this stage; additional details will be shared with qualified candidates during screening.

Senior Digital Signage Support / Escalation Lead

Support high-value signage locations, complex troubleshooting and network-wide issues.

Responsibilities

  • Lead troubleshooting for critical digital-signage issues and coordinate escalations across signs and regions.
  • Support Sedna, TeamViewer, Apple/macOS-based players and related infrastructure.
  • Review player status, licenses, access procedures, content deployment and system health.
  • Improve documentation, support procedures, outage response and escalation paths.
  • Coordinate with Colabmo, the client, vendors and property contacts when needed.

Relevant background

  • Sedna or similar digital-signage platforms.
  • TeamViewer or similar remote-support tools.
  • Mac mini and other Apple/macOS signage players.
  • Windows, Linux, networking, AV systems or commercial displays.
  • Distributed digital out-of-home advertising, kiosk, media-player or video-wall environments.

Requirements

  • Based in the United States.
  • Reliable communication and availability during agreed support windows.
  • Strong attention to detail and the ability to work independently as a 1099 contractor.
  • Careful handling of credentials, licenses, access procedures and system documentation.
  • Willingness to follow defined support, access-control and escalation procedures.

Additional relevant experience

  • Sedna and TeamViewer in managed remote-support environments.
  • Apple/macOS signage players, commercial displays, AV systems, kiosks, video walls or media players.
  • HDMI, DisplayPort, 4K playback, resolution settings and signal troubleshooting.
  • Content scheduling, playlist management, campaign deployment, proof-of-playback reports or player logs.
  • Basic scripting, Windows, macOS or Linux administration, or Raspberry Pi experience.

How to apply

Use Apply Now and include a brief summary of your senior technical-support and escalation experience. Identify any experience with TeamViewer, Sedna, Apple/macOS and distributed signage systems.

For the separate day-to-day support position, see Digital Signage Operations Support Contractor.

Apply Now!