Digital Signage Operations Support Contractor

Location: Remote, United States

Engagement: 1099 independent contractor, with potential to become full-time

Openings: One

This remote role supports a Colabmo client with a distributed network of public-facing digital advertising displays. Candidates must be based in the United States. The client will not be publicly identified at this stage; additional details will be shared with qualified candidates during screening.

Digital Signage Operations Support

Help with day-to-day monitoring, documentation, content scheduling support and routine troubleshooting.

Responsibilities

• Monitor signage players across multiple locations.
• Use TeamViewer or similar tools for remote access and basic troubleshooting.
• Assist with Sedna playlists, schedules, calendars, content deployment and player monitoring.
• Document player hardware, software versions, operating systems, locations, licenses, access procedures and support notes.
• Identify offline players, playback issues, display problems, scheduling errors and network interruptions.
• Escalate complex or high-value issues to the senior support lead or Colabmo.

Relevant background

• General technical-support experience.
• TeamViewer, AnyDesk, Remote Desktop, VNC, Apple Remote Desktop or similar tools.
• Comfort with Apple/macOS, Windows, Linux or small-format media players.
• Basic networking knowledge, including IP addresses, Wi-Fi, Ethernet, routers, firewalls, VPNs and internet connectivity.
• Strong documentation habits, reliable follow-through and willingness to learn Sedna and digital-signage operations.

Requirements

• Based in the United States.
• Reliable communication and availability during agreed support windows.
• Strong attention to detail and the ability to work independently as a 1099 contractor.
• Careful handling of credentials, licenses, access procedures and system documentation.
• Willingness to follow defined support, access-control and escalation procedures.

Additional relevant experience

• Sedna and TeamViewer in managed remote-support environments.
• Apple/macOS signage players, commercial displays, AV systems, kiosks, video walls or media players.
• HDMI, DisplayPort, 4K playback, resolution settings and signal troubleshooting.
• Content scheduling, playlist management, campaign deployment, proof-of-playback reports or player logs.
• Basic scripting, Windows, macOS or Linux administration, or Raspberry Pi experience.

How to apply

Use Apply Now and include a brief summary of your remote-support, media-player, networking and documentation experience. Identify any experience with TeamViewer, Sedna and Apple/macOS.

For the separate senior position, see Senior Digital Signage Support / Escalation Lead.