Digital Signage Systems Support Contractor

 Location: Remote, United States

Engagement Type: 1099 Contractor, with potential to become full-time

Openings: Two

Colabmo is seeking two technically capable Digital Signage Systems Support Contractors to support one of our clients with a distributed digital signage network. The client operates public-facing out-of-home advertising displays in high-visibility commercial and urban locations.

This is a remote position. Candidates must be based in the United States. The client company will not be publicly identified at this stage. Additional details will be shared with qualified candidates during screening.

The signage network includes many high-value locations and dense urban markets where uptime, content accuracy, and fast issue response matter. Orlando alone includes more than 100 signs, and the network includes prominent high-traffic locations, including premium signage comparable to Times Square-level visibility.

Available Roles

One Senior Digital Signage Support / Escalation Lead

This role is intended for a more experienced technical person who can support high-value signage locations, troubleshoot complex problems, and help identify issues that may affect multiple signs across the network.

Responsibilities may include:

Lead troubleshooting for critical or high-visibility signage locations

Escalate and coordinate response when problems affect multiple signs or regions

Support Sedna, TeamViewer, Apple/macOS-based players, and related signage infrastructure

Review player status, licenses, access, content deployment, and system health

Help create documentation, support procedures, outage response plans, and escalation paths

Work with Colabmo, the client, vendors, and property contacts when higher-level coordination is needed

Ideal experience:

Sedna or similar digital signage platform experience

TeamViewer or similar remote access tools

Apple/macOS support, including Mac mini or Apple-based signage players

Windows, Linux, networking, AV systems, and commercial display troubleshooting

Experience supporting distributed systems, DOOH advertising, kiosks, media players, or video walls

One Digital Signage Operations Support Contractor

This role is intended for a technically capable support person who can help with day-to-day monitoring, documentation, content scheduling support, and routine troubleshooting.

Responsibilities may include:

Monitor signage players across multiple locations

Use TeamViewer or similar tools for remote access and basic troubleshooting

Assist with Sedna playlists, schedules, calendars, content deployment, and player monitoring

Document player hardware, software versions, operating systems, locations, licenses, access procedures, and support notes

Help identify offline players, playback issues, display problems, scheduling errors, and network interruptions

Escalate complex or high-value issues to the senior support lead or Colabmo

Ideal experience:

General technical support experience

TeamViewer, AnyDesk, Remote Desktop, VNC, Apple Remote Desktop, or similar tools

Comfort with Apple/macOS, Windows, Linux, or small-format media players

Basic networking knowledge, including IP addresses, Wi-Fi, Ethernet, routers, firewalls, VPNs, and internet connectivity

Strong documentation habits and reliable follow-through

Willingness to learn Sedna and digital signage operations

Must Have for Both Roles

Based in the United States

Reliable communication and availability during agreed support windows

Strong attention to detail

Ability to work independently as a 1099 contractor

Comfort handling credentials, licenses, access procedures, and system documentation carefully

Willingness to follow defined support, access-control, and escalation procedures

Nice to Have

Direct experience with Sedna

Experience with TeamViewer in managed remote support environments

Experience with Apple/macOS-based signage players

Experience supporting DOOH advertising displays, AV systems, kiosks, video walls, commercial displays, or media players

Familiarity with HDMI, DisplayPort, 4K playback, resolution settings, and signal troubleshooting

Experience with content scheduling, playlist management, campaign deployment, proof-of-playback reporting, or player logs

Basic scripting, Windows administration, macOS administration, Linux administration, or Raspberry Pi experience

About Colabmo and the Client

Colabmo provides technical consulting, systems documentation, project support, and operational improvement services for clients with specialized technology and business systems.

This position supports a Colabmo client operating a distributed network of digital advertising displays used for scheduled media content and advertising campaigns. The business depends on signage uptime, accurate content deployment, reliable remote access, licensing continuity, and clear operational control.

How to Apply

Please include a brief summary of your experience with TeamViewer, Sedna or similar digital signage platforms, Apple/macOS systems, media players, AV systems, networking, remote troubleshooting, documentation, and distributed system support.

Please also indicate whether you are applying for the Senior Digital Signage Support / Escalation Lead role, the Digital Signage Operations Support role, or either position.